Frequently Asked Questions

Illinois Neurological Institute makes every effort to ensure that your hospital stay is as comfortable as possible.  The following information is designed to help answer some of the most frequently asked questions that you or your family may have during your stay.  If you have any further questions, please feel free to contact Patient Relations at ext. (309) 655-2222.

How do I get to the Illinois Neurological Institute?

Illinois Neurological Institute is located in downtown Peoria on the campus of OSF Saint Francis Medical Center. It is easily accessible from I-74 and main streets as well as public transportation.  [ Maps & Directions ]

How do I indicate my advanced directives?

An advanced directive is a document that gives your healthcare desires in advance.  It is a significant statement of your intentions and should be developed only after careful consideration.  An advanced directive is produced when either a living will or a durable power of attorney for health care is executed (signed and witnessed).  Either of these documents guides your caregivers in following your wishes concerning medical treatment or non-treatment in the event you become incapacitated.  Advanced directives are best developed before an illness or injury occurs.  For further information, call Social Services at (309) 655-2311.

When are your visiting hours?

Visitors can be good medicine for patients and family members and friends are welcome to visit. Please find our visiting schedule below:

Critical Neurological Care Unit (3200)

8:30am - 3:00pm
4:00pm - 7:00pm
8:30pm - 4:30am
Intermediate Neurological Care Unit (3500)
8:00am - 10:00pm
Rehabilitation Unit (2300)
11:00am - 8:00pm
What guidelines must visitors follow?

 

While visiting we ask that visitors follow the following guidelines: 
  • Each visitor must be at least 12 years of age.  Permission must be received from the nurse in charge for visitors younger than 12.
  • Children must be accompanied by an adult at all times
  • Visitors should use public restrooms, not patient bathrooms
  • No smoking on medical center campus.
  • Visitors must dress appropriately, including shirt and shoes
  • No more that 2 visitors allowed at the bedside at a time
  • People with colds, sore throats or any contagious diseases should not visit patients
  • Visits should be kept short
  • Visitors should maintain a quiet environment and avoid any unnecessary noise
  • Visitors may be asked to leave the room during tests or examinations

Is discount parking available for patients and visitors?

Free Valet Parking is available in the north parking deck weekdays 5am - 8pm.

What if I need an interpreter?

Illinois Neruological Institute offers an interpreter service for patients speaking a foreign language or using sign language.  For assistance please call Social Services at (309) 655-2311.

Does the hospital assist patients with communication difficulties?

Illinois Neurological Institute provides specialized communication equipment (such as telecommunications devices for the deaf, amplification handsets for telephones, or closed caption TVs) at no charge.  For further information, please talk to your nurse or call the hospital operator.

What if I have questions or concerns during my stay?

Illinois Neurological Institute makes every effort to ensure that your hospital stay is as comfortable as possible.  The Patient Relations Department provides a channel through which all inpatients, outpatients and their families can gain answers to questions, seek solutions to problems and obtain responses to concern or unmet needs.  We seek to demonstrate to all patients, their families and friends the concern and responsiveness of our staff in meeting the needs of each individual.  If you have any questions before, during or after your stay, please feel free to contact the Patient Response Line at (309) 655-2222.

Does my patient room phone work like my home phone?

Yes, with a few exceptions. You can dial all local calls directly from your bedside telephone. When dialing a number within the hospital, you need only dial the last five digits of the number.

For all local numbers, just dial 9 + the telephone number.

 
When are meals served and what choices do I have?

We are dedicated to providing you with nutritious, attractive and delicious meals.  The actual time you receive your meals depends on your romm location. Meal times are:

Breakfast   6:40 - 8:30 a.m.
Lunch   11.20 a.m. - 1:30 p.m.
Dinner   4:40 p.m. - 6:30 p.m.

At breakfast, you will receive a menu for the next day. Circle your preferences and keep the menu until it is picked up by the hospitality assistant. If your physician orders special tests that delay or cancel a meal, your tray will be held or you will be served a snack before the next meal. Occasionally, we may change your menu if your selections conflict with your physician's diet prescription. If you have any problems with food selections, staff from the Food Services Department will assist you.

Where can my visitors get something to eat?

Please visit Dining Options

Does the hospital have a chapel or chaplains available?

We believe total patient care demands attention to the spiritual as well as the physical and emotional needs of the patient.  Members of the Pastoral Care Team (Roman Catholic priests, OSF sisters and Protestant ministers) are available to assist you and your family whatever your religious tradition.  The team includes chaplains who have specialized training for hospital ministry.  If you wish to see a chaplain, please ask your nurse or call the medical center operator (0) to page the chaplain on call.  Chapel services and communion schedules are also available through Pastoral Care at (309) 655-2084.

Is there a hospital gift shop or florist?

The gift shop is operated by the Medical Center Auxiliary and is staffed by volunteers.  It has gift items, jewelry, greeting cards, candy, toiletries, plants and flowers.  Visitors should check with the nurse before bringing gifts, food or drinks to patients.  Certain gifts, including food, fresh flowers and live plants, are not allowed in critical care units.  Hours are:

Monday through Friday   9:30 a.m. - 8:00 p.m.
Saturday   11:30 a.m. - 3:30 p.m.
Sunday   12:30 a.m. - 3:30 p.m.

To order gifts for a loved one, call the gift shop durning gegular business hours at (309) 655-2181

Can a patient receive mail or flowers to their room?

Mail is delivered Monday through Friday.  Any mail received after you leave will be forwarded to your home.  Flowers and gifts are delivered as soon as possible after they are received.  Visitors should check with the nurse before bringing gifts, food or drinks to patients.  Certain gifts, including food, fresh flowers and live plants, are not allowed in critical care units.  Latex balloons are not allowed.  Only Mylar balloons are acceptable in the medical center.

For additional information please contact:

Phone: (309) 655-2222